But if you don't want to share some information, you can choose "No" option. Q : A tech expert can see all my personal data?Ī : A tech expert can see all menu and data in the mobile in order to diagnose. And once be connected with a tech expert, you can see "smart tutor active" red character on the right of bottom of mobile. Is it safe?Ī : If there is no connection with a tech expert, it's not sharing your information and data. Q : After terminating this service, smart tutor application is still installed. AirDroid allows you to enable remote access to Android from PC for rooted. "Smart Tutor" restricts a tech expert from accessing applications with customer's private information such as Gallery, Message, e-mail and other throughout special features.Ģ) Convenient & Easy : Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi. Airdroid offers your two different options to access Android phone from PC remotely.
Remotely support android for free#
Before the connection, ensure to check Wi-Fi availability for free support.Ī : 1) Safety & Reliable : Don't worry about exposing our private information. But if using 3G(or 4G) data connection, local operator will charge some fee according to your network data fee. Q : Do I have to pay for using this service?Ī : It depends on the method of data network connection. Q : What conditions are restricted to use this service?Ī : All Android smart phone and tablet series(Over Froyo version) can be offered this service except GED(Google Experience Device). BeyondTrust Android support is limited to phones, tablets, and Zebra devices. This guide provides instructions for supporting Android devices through BeyondTrust Remote Support. If you want to terminate "Smart Tutor", please tap " Disconnect" menu. Remote support for every device Remotely view and control devices running Android 6+ to seamlessly perform tasks and resolve issues. With BeyondTrust Remote Support, support representatives can help users of Android-powered devices resolve issues. Once connected, a tech expert will diagnose your mobile.ĥ. Enter the 6 digits connection code given by a tech expert.Ĥ. (After agreeing "Terms and Conditions",the phone number of contact center will be displayed.)ģ. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull. Make a phone call to the SAMSUNG C ontact center. You can now receive technical remote support for your mobile devices.
Remotely support android install#
Download the "Smart Tutor" from GALAXY Apps (or Play store) and install on our Android device.Ģ. Account settings (Samsung/Google™/email/etc.)ġ. Diagnoses can be requested for the following:
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